Privacy Policy

NutriChat (“NutriChat,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the NutriChat mobile application, website, and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information we collect when you:

• use the NutriChat app or website;
• create an account;
• log meals, drinks, exercise, body metrics, or goals;
• upload photos, text, or other content for analysis;
• communicate with us;
• interact with our emails, notifications, customer support, or marketing.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

This may include:

• name;
• email address;
• login credentials or sign-in identifiers;
• profile details such as age, sex, height, weight, goals, preferences, and dietary settings;
• food, drink, supplement, exercise, and wellness logs;
• body measurements, progress entries, and related notes;
• meal photos and uploaded images;
• messages, support requests, survey responses, or feedback;
• any other information you choose to submit.

B. Information Collected Automatically

When you use the Services, we may automatically collect:

• device type, OS, app version, browser type;
• IP address;
• language and time zone;
• usage activity within the app or website;
• session data, crash data, diagnostics, and performance information;
• referral data, links clicked, and approximate location inferred from IP;
• cookie, SDK, and similar technology data.

C. Information from Third Parties

We may receive information from:

• app stores and payment providers regarding subscription status;
• sign-in providers such as Apple or Google;
• analytics, attribution, crash-reporting, and messaging providers;
• database and food-information partners;
• wearable or health-data integrations, if you choose to connect them;
• marketing or referral partners, where permitted by law.

3. Health, Nutrition, and Wellness Data

Because NutriChat is a nutrition and calorie tracking service, some information you provide may relate to your health, wellness, habits, or physical condition. This can include meal history, calorie intake, macros, exercise logs, weight, body measurements, goal settings, and AI-generated nutrition analysis.

We use this information to provide the Services you request, including nutrition tracking, summaries, recommendations, and product improvements.

Important: NutriChat is not a medical provider, and our Services are intended for general wellness and informational purposes only.

4. How We Use Information

We may use your information to:

• provide, maintain, and improve the Services;
• create and manage your account;
• process meal logs, image uploads, and nutrition analysis;
• personalize your experience, goals, and recommendations;
• provide AI-generated outputs and summaries;
• process subscriptions and purchases;
• send service messages, confirmations, reminders, and support communications;
• send marketing communications where allowed by law;
• measure product usage and performance;
• detect fraud, abuse, bugs, and security incidents;
• comply with legal obligations;
• enforce our Terms and other policies.

5. AI and Automated Processing

NutriChat may use artificial intelligence and machine learning systems to analyze meal descriptions, recognize foods from images, estimate calories or nutrition, generate summaries, and provide suggestions.

To support these features, information you submit, such as text prompts, food logs, or images, may be processed by our systems and by carefully selected service providers acting on our behalf.

AI-generated outputs may be inaccurate or incomplete. You should use your own judgment and not rely on NutriChat for medical decisions.

6. Cookies, SDKs, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, local storage, SDKs, and similar technologies to:

• keep you signed in;
• remember preferences;
• understand usage patterns;
• measure campaign performance;
• detect crashes and errors;
• improve app functionality;
• support marketing and attribution efforts, where applicable.

You may be able to control some of these technologies through your device settings, browser settings, cookie banners, or in-app privacy controls, where available.

7. How We Share Information

We do not sell your personal information in the ordinary sense of exchanging it for money.

We may share information in the following circumstances:

A. Service Providers

We may share information with vendors who help us operate the Services, such as providers of:

• cloud hosting and infrastructure;
• analytics;
• authentication;
• payment processing;
• customer support;
• messaging and email delivery;
• crash reporting;
• AI/ML processing;
• attribution and fraud prevention.

B. Integrations You Choose

If you connect third-party accounts or services, we may share data as needed to support that integration.

C. Legal and Safety Reasons

We may disclose information if reasonably necessary to:

• comply with law, regulation, legal process, or government request;
• enforce our agreements;
• investigate fraud, abuse, or security issues;
• protect the rights, property, or safety of NutriChat, our users, or others.

D. Business Transfers

We may disclose information in connection with a merger, financing, acquisition, sale of assets, bankruptcy, or other corporate transaction.

8. Advertising and Privacy Choices

If NutriChat uses advertising, attribution, or remarketing tools, we may share limited identifiers or event data with those partners for campaign measurement, attribution, fraud prevention, or audience building, subject to applicable law and your settings.

Depending on where you live, you may have the right to opt out of certain data “sharing,” targeted advertising, or similar uses. If you use iOS or Android devices, you may also be able to limit tracking through your device privacy settings.

9. Subscription and Payment Information

If you purchase a subscription, payments may be processed by Apple App Store, Google Play, Stripe, or other payment processors. We generally do not store your full payment card number unless clearly disclosed to you.

We may receive subscription-related information such as purchase status, renewal status, billing country, product identifier, and transaction metadata to manage your access to paid features.

10. Legal Bases for Processing

If you are in a jurisdiction that requires a legal basis for processing, we may process your information based on:

• your consent;
• performance of a contract with you;
• our legitimate interests in operating and improving the Services;
• compliance with legal obligations;
• protection of vital interests where applicable.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide the Services;
• maintain your account;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• enforce our agreements;
• maintain security and fraud-prevention records.

Retention periods may vary depending on the type of information, your account status, and legal requirements.

12. Your Rights and Choices

Depending on your location, you may have rights to:

• access personal information we hold about you;
• correct inaccurate information;
• delete your information;
• obtain a copy of certain data;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• opt out of targeted advertising, sale, or sharing where applicable;
• appeal a denied privacy request, where required by law.

You may also be able to:

• update profile information in the app;
• unsubscribe from marketing emails;
• adjust certain device and cookie settings;
• request account deletion by contacting us.

To exercise your rights, contact us at privacy@nutrichat.uk.

13. Consumer Health Data Notice

If certain U.S. state consumer health privacy laws apply to NutriChat and to your data, information such as food logs, exercise logs, weight, wellness goals, symptoms you choose to mention, or inferences drawn from that information may qualify as “consumer health data.”

Where required by applicable law, we will provide any additional notices and rights related to that data, including rights to access, delete, or withdraw consent for certain forms of collection or sharing.

14. International Transfers

Your information may be stored and processed in countries other than the one where you live. Where required by law, we take steps intended to provide appropriate safeguards for cross-border data transfers.

15. Data Security

We use administrative, technical, and organizational measures designed to help protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

16. Children’s Privacy

NutriChat is not intended for children under 18. We do not knowingly collect personal information from children below the applicable age threshold. If you believe a child has provided us personal information, contact us so we can investigate and take appropriate action.

17. Third-Party Links and Services

The Services may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those third parties. Their handling of your information is governed by their own terms and privacy policies.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by updating the date above, posting notice in the Services, or using other appropriate means.

19. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

privacy@nutrichat.uk